The Challenge

A popular local restaurant was facing a classic dilemma. Their phone rang constantly with reservation requests, especially during peak dinner service. This forced skilled front-of-house staff to choose between attending to in-house guests and answering the phone, leading to a diminished guest experience and missed calls. Hiring a full-time receptionist was financially unfeasible, and they were losing valuable bookings made after hours.

• Staff distracted from paying customers during peak hours.
• High costs associated with hiring a dedicated receptionist.
• Lost revenue from unanswered calls when the restaurant was closed.
• Human error from a manual pen-and-paper booking system.

The Solution

See-En implemented our 24/7 AI call agent, trained specifically on the restaurant's menu, opening hours, and reservation policies. The AI seamlessly handled all incoming booking calls, integrating directly with a new digital reservation system. This automated the entire process from initial call to final confirmation.

• The AI agent now answers every call, instantly and professionally, day or night.
• Staff are 100% free to focus on providing exceptional service to their diners.
• The system captures every booking opportunity, especially valuable after-hours reservations.
• Automated SMS and WhatsApp reminders are sent to diners, dramatically reducing no-shows.

A Recipe for Profitability

More Than Just Reservations